Before you begin Customizing - Let's Talk about Browser Cache
Anytime you open a web page, your browser downloads everything you need to view that page. The easiest way to think about it is with images. The first time you visit a page with a lot of images, it will take longer than the second time. Why? Because your browser has already stored those images in its cache. On the second visit, you are actually pulling the images from that cache on your workstation... and not from across the web and the original server.
3DWebWorldz is a Virtual World in a Web Browser. The first time you visit one of our worlds, it will take a tad bit longer to rez the region than the second. The same is true for your closet. We have done some magic behind the scenes and asked the web browsers to ignore the cache and refresh your avatar with each customized choice... but they don't always listen. If you make a custom choice (for example - change your shirt), but don't see the result, you need to do a hard reload or manually clear your cache. On many browsers you can do a hard reload with CNTL+F5.
If you end up having to manually clear your browser cache, please don't be hasty. There is usually a checkbox that allows you to choose ONLY images and files. Doing a wide scale clearing of cache without making that choice could also clear your saved passwords (ouch!).
We found
this guide (active as of 11/23/19) for clearing the cache in the most common web browsers, but if you don't see what you need, do your own search. Still have trouble?
Contact us and we will tackle the problem together.
